Returns & Exchanges

Returns

All sales are final. In accordance with hygienic standards, products may not be returned.

Exchanges

Exchanges are available if original packaging contains a different size or color of product than was ordered. Exchange requests must be made within 7 days of delivery, and include the order number verifying a different purchase from what was received. Incorrect item/s must be returned unused in original packaging within 14 days to be eligible. Kindly try on all underwear & swimwear over your own undergarments. Exchanges will subject to each specific case and will either be processed in house or redeemed in the form of a credit for purchase of correct size or color.

All exchanges issued will be in the amount paid for the product only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges may be applied to your second order as applicable. All items to be exchanged must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. Please email us with your order number and we will contact you regarding your exchange: contact@garofali.com

GAROFALI reserves the right to refuse the return/exchange or any merchandise that does not meet the above requirements.

Defective Items

All products are hand packaged and checked for defects at the time of shipping. If you believe you have received a defective item in error, please contact: contact@garofali.com